> For the complete documentation index, see [llms.txt](https://securepay-4.gitbook.io/console-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://securepay-4.gitbook.io/console-docs/basics/editor.md).

# Supports

Welcome to the Support page. If you’re experiencing issues or need assistance, we’re here to help.

### Contact Us

* **Email:** <support@securepay.my>
* **WhatsApp Chat:** [wa.me/60174007979](https://wa.me/60174007979) (Mon–Fri, 9am–6pm MYT)

### Support Hours

Our support team is available:

* Monday to Friday: 9:00 AM – 6:00 PM (MYT)
* Weekends & Holidays: Email only (response within 24–48 hours)

### Reporting an Issue

When submitting a ticket, please include:

* Your account ID or email
* Steps to reproduce the issue
* Screenshots or error messages (if available)
* Expected vs. actual results

This helps us resolve your issue faster.